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Chemical Policy

we take chemical consultations very seriously, and we take great pride in providing you the best quality of work on your hair. Please note the following information- as it is important for you to know if you are a client receiving chemical services.

Previous color history and the use of medications must be divulged upon consultation. If you are currently under the care of your MD, it is your responsibility to research if color services are compatible with your medication or medical treatments.

Below is a list of items to address in our consultation prior to your appointment, as these items may cause negative chemical reactions to the hair when mixed with salon chemical services.

  • previously over-processed hair

  • taking prescription medications

  • thermal damage by over use of hot tools

  • use of metallic dyes, salts, or minerals

  • use of henna or vegetable dyes

  • permed or relaxed hair

It is our priority to conduct a thorough consultation for all services, however, it is your responsibility to be up front and honest about your hair history.

*any damage caused to the hair as a result of undivulged information during the consultation is not the responsibility of the stylist.


Cancellation Policy

We understand that things may come up. We value your time and we hope you value ours as well.

In the event you need to cancel your appointment, we kindly ask that you give at least 48 hours in advance. If you give less than 48 hours notice, you will be charged 50% of your service price.

If you are a no show/no call, it is up to your stylists discretion to charge 100% of your service, and reserve the right to refuse re-booking another appointment.

To ensure the cancellation policy is upheld, we require a card on file in our secure booking system to reserve your appointment.

Cancellation fees will be charged to your card on file.

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